A DECADE OF SERVICE AND OPPORTUNITY!!!

TEAM BUILDING 2008. CSNB... INVESTING IN PEOPLE

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Dear trustess, teachers, parents, students, friends and benefactors:

As a nurse in a major London hospital, I look after patients of every race, belief system, lifestyle, orientation and cultural and economic background. This experience has led me to consider that our organisation would benefit from the skills and philosophy underpinning the roles of a nurse in my hospital. The same universally applicable but flexible and dynamic approach is needed by our company. Every year the management team looks after the health and well being of CSNB; constantly reviewing subjective and objective information to come up with reports and development plan. However, this year is trickier than usual because we have to look back at significant reports and findings of the last 10 years. It is extremely heart warming to see the achievements of the past years.. perhaps it is equally interesting to look back at the weaknesses, their potential risks and their resolutions and the choices available in the confrontation of them. We have also noted the comments, made in the 7 management manifesto survey, on why a majority believes its objectives have only been partially met. Linking them with other data, we have outlined our action plans for this year and the next 10 years of our journey.

Many of us may have not given much attention to the service evaluation conducted every semester. Many may have even questioned its usefulness, or have not attended or prepared for meetings at the class, club, management, faculty, parent or contributors level. The truth is, I rely on that data in the diagnosis of problems. I have learned that unless we know and understand every aspect of a person, or similarly of our business, and any significant events that have transpired, our assessment and decision making will be fragmented; this would increase the risks of prejudice and inaccuracy.

Further, some may even be frustrated that the weaknesses and concerns they have identified remain. The truth is they have been addressed, but for some reason or other the plan or action was less successful than desired and anticipated. Alternatively, it was not fully substantiated by objective data to make fair and accurate decisions. Skills in decision making must be based on both subjective and objective assessment, not on hearsay. Remember, when there is a formal issue, complaint or negative feelings, resolutions and decisions are made within 20 working days (as prescribed by our guidelines). We have also highlighted the importance of equal opportunity and the chances we give to people within CSNB as a matter of principle and conviction. However, if those opportunities and chances are undermined by the people to whom they were given, CSNB will let go of them.

Over the 10 years I have adapted the following key words as principles and basis of my leadership: empowerment, transparency and monitoring. Similarly, the key words explicit, robust and compliant became a common utterance in program preparation and policy making. For this year, let me add another three important key words that should underpin all of our endeavours for the next 10 years; quality, efficiency and productivity should be the scaffolding of our plans and programs.

Lastly, for the incoming school years’ development plans, let us ask if their purposes are fortified by quality, efficiency and productivity; for these are the same key words that I hope all of our employees, parents, students and especially the graduates will use in their journeys.

ROBERT VICENTE

CSNB, INC. - PRESIDENT

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